Pharmacy Customer Service
Pharmacists, pharmacy technicians and store clerks must deal with many different people in diverse lines of work. Pharmacy staff can encounter rude customers, sick patients, pushy sales reps, unresponsive insurance company personnel and busy doctors and nurses. Discover what pharmacy can learn about excellent customer service from other industries.
Pharmacists deal with doctors all day long. Here's how to make sure you're maintaining good physician relationships.
Get invaluable tips on really hearing and understanding what patients, prescribers and insurers are telling you.
With more communication occurring via email, text and other electronic means, knowing how to write clearly and concisely is more important than ever.
Real-world examples illustrate how to prevent small workplace glitches from escalating into major crises.
Admit your error and work to formulate and implement a solution.
Getting to know your pharmacy patients, and making sure they know you, helps you provide the highest quality and most timely care.